Privacy Policy

Last Updated: July 2025

Carhax LLC (“Carhax,” “we,” “us,” or “our”) provides mobile automotive locksmith and module services to customers in Sammamish, WA and the surrounding area. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

• Contact Information: When you fill out our contact form or communicate with us, we collect your name, email address, and phone number.
• Usage Data: We use Google Analytics 4 and Meta Pixel to understand how visitors interact with our website.
• Cookies: Our site uses cookies for analytics and advertising purposes (see Cookie Policy).

2. How We Use Your Information

• To respond to your requests and provide our services.
• To improve our website and marketing efforts.
• To run advertising campaigns on Google and Meta (Facebook/Instagram).
• We may use your email to send you information about Carhax services. You can opt out at any time.

3. How We Share Information

• Marketing Partners: We may share information with our contracted marketing partners for the purpose of running Carhax ads and improving user experience. We never sell your information or share it for unrelated purposes.
• Legal Compliance: We may disclose information if required by law or to protect our rights.
• Vendors: If we use services like Mailchimp for email marketing, your email may be processed by those vendors under strict confidentiality.

4. Cookies & Tracking

We use cookies to improve our site, for analytics (GA4), and for advertising (Meta Pixel). See our Cookie Policy for more details.

5. Your Rights & Choices

• Opt-Out: You can opt out of marketing emails or request deletion of your data at any time. Email us at support@carhax.net.
• Do Not Track: We do not respond to browser Do Not Track signals, but you may adjust cookie preferences in your browser.

6. Data Security

Your information is stored securely on US-based servers. We take reasonable steps to protect your data, but no system is 100% secure.

7. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal compliance. Updates will be posted here with a revised effective date.

9. Contact Us

For questions about this Privacy Policy or to make a request, email us at support@carhax.net.